SHIPPING:

Orders generally ship via UPS, FedEx, or USPS depending on weight and/or destination.

Shipping to P.O. Boxes and AP/FPO not available

** If any changes are needed after order has been placed, Please call into customer service to generate a revised order **

Please note Product Availability when placing an order as it varies from item to item.

INTERNATIONAL ORDERS:

We do not pre-charge or collect any fees imposed by countries outside of the U.S.A; therefore, taxes, duties, and/or fees may be billed at the border on international orders once it arrives into your country.

International customers must use PAYPAL during checkout OR You may order by phone by calling 702.405.3500


ORDERS:

Lead times may vary per item based on availability

Custom items are NON-REFUNDABLE. In the case of a quality issue, we will work with the vendor to replace the item.

Shelby Store is not liable for any lost or stolen packages after they leave our facility and/or tracking shows "delivered".

Promotional Offers CANNOT be combined with any other offers and/or already discounted items/pricing.

RETURNS:

Our Goal at Shelby is to provide you with high quality items. However, If you are not satisfied with your purchase, received the incorrect part, ordered the wrong color, size, etc. We're here to help resolve the problem. In order to serve you better, please note the below information.

How do I return an item?

Prior to returning any item, ShelbyStore.com must be contacted via email by clicking here or calling 702.405.3500 to obtain an RMA (Return Merchandise Authorization) number. Orders returned without an RMA will NOT be accepted.

• Items must be returned in new condition and in original packaging
• A restocking fee of up to 25% may be applied
• Used, or installed items are NOT eligible for return
• You must report damage, shortages, or missing items in your package(s) within 14 days of receipt.
• Special Orders and Customized items are NOT eligible for Return
• All return shipping charges are at the responsibility of the customer

Parts:

Returns must be made within 6-months. If your return is made within 30-days, we will issue a full refund. After 30-days, but before 6-months, we will issue a store credit.

Merchandise:
Returns must be made within 30 days of purchase.

WITH A VALID RECEIPT: The refund will be equal to the amount of the amount of the price paid and in the original payment.
Note: The return price is the amount paid after ALL discounts are applied. A portion of the coupon or promotional discount applied to the original transaction will be subtracted from all returned items noted on the original receipt.

WITHOUT A VALID RECEIPT: You may return for a merchandise credit. The piece you are returning will be valued at the items current retail or most current promotional price to determine the credit value.

Contact Us:
If you have any concerns or questions, please call 702.405.3500 or email us a [email protected].


Our Return Address

ShelbyStore.com
6405 Ensworth St.
Las Vegas, Nevada 89119